FAQ
Everything you've asked us, in one place.
Fifteen of the questions we hear most often. Don't see yours? Email hello@dullam.co and we'll answer it within a working day.
Ordering & Delivery
5 questions
Most apparel and drinkware orders take 5–7 business days from order placement to your door in Lagos. Prints (banners, ID cards) are faster — typically 1–3 days, with same-day rush available on most items. Lead time is shown on every product page and re-confirmed at checkout before you pay.
Yes for most products in apparel, drinkware, and prints. MOQ (minimum order quantity) is shown on every product page. Some embroidered items have an MOQ of 10 because production setup time makes single units uneconomical for both of us.
Phase 1 of Dullam is Lagos-only. Abuja and Port Harcourt are on the roadmap. Diaspora delivery is further out. If you absolutely need an out-of-Lagos delivery, email hello@dullam.co and we'll see what we can do as a concierge order.
From your account dashboard. You'll also get email and WhatsApp updates at every major status change: production started, QC passed, dispatched, delivered.
Yes — but only on Business accounts. Upload a CSV of recipient names, addresses and quantities, or enter them manually. Dullam splits fulfilment behind the scenes and shows you per-recipient tracking.
Designs & Customisation
4 questions
I'm not a designer — can I still use the Design Studio?+−
That's exactly who it's built for. Drag your logo onto the product, see a live mockup, change the size and position with your fingers if you're on mobile. If you can use Canva or WhatsApp, you can use the Dullam Design Studio.
What file formats do you accept for logo upload?+−
PNG, JPG, and SVG up to 10 MB. SVG is strongly preferred for sharp print quality. If you upload a low-resolution raster file (under 800px), we'll surface a non-blocking warning before you commit to the order.
Can I add my name or someone else's name to a product?+−
Yes. Each product supports a text element you can position anywhere on the design. Curated typeface library, colour picker, full control over size and alignment.
Do you ever modify my design without telling me?+−
Never. The mockup you approve in the Design Studio is exactly what we print. We only auto-adjust technical artifacts behind the scenes — colour mode, bleed, dimensions — none of which change what the customer sees.
Quality & Returns
3 questions
Yes. Every single order passes a Dullam QC checkpoint before it ships. We log photos, check the count, verify the spec, and only release the order to dispatch if it passes. If it fails QC, we remake — no customer involvement needed.
Report it from the order page within 7 days of delivery with a photo. We categorise: cosmetic-minor gets partial credit, functional or count-mismatch gets a full remake at our cost, anything unresolvable gets a refund. We aim to resolve within 48 hours.
We do. Dullam covers the cost of any defect categorised as a production fault — you never have to chase a producer or argue about who's to blame. We'll remake or refund within 48 hours of you reporting it.
Business Accounts
3 questions
How do I upgrade from a Personal to a Business account?+−
From your account settings. We verify your business via CAC number or business email, then unlock Brand Kit, multi-address checkout, team seats, PO terms, and VAT invoicing. Verified accounts also unlock Net-7/14/30 payment terms after a short credit review.
Can my team share one account?+−
Better than that — invite team members to your Business account with role-based permissions. Owner, Admin, Buyer roles control who can place orders, who approves above a threshold, and who sees the spend dashboard.
Do you provide VAT-compliant invoices?+−
Yes. Every Business order generates an invoice with our TIN, your TIN, VAT line, and a PO reference field if you supply one. Downloadable from your account dashboard.
Still have a question? Ask away.
We read every email — typically replied within a working day from Lagos.