Terms of Service

Dullam is operated by [REGISTERED NAME] ([RC NUMBER]), a company registered in Nigeria with its registered office at [REGISTERED ADDRESS], Lagos, Nigeria. In these Terms, “we”, “us” and “Dullam” mean that company, and “you” means the person or organisation using the platform.

These Terms apply every time you use [DOMAIN], place an order, or run a storefront with us. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

You design a product in our studio, we produce it through our vetted vendor network, we check it, and we deliver it to you. Your contract is with Dullam alone. We select and manage the vendor who makes your order, and we remain responsible to you for it — you never contract with, pay, or chase a vendor yourself.

You can browse and design without an account, but you need one to place an order. Keep your password confidential — you are responsible for activity on your account until you tell us it has been compromised.

Business accounts unlock team members, brand kits, purchase orders and VAT invoicing. Whoever holds the account is responsible for what their invited team members do with it.

You must be at least 18 to hold an account. Vendors in our production network and Dullam staff use separate portals under separate agreements; these Terms do not govern that relationship.

Your artwork stays yours. We do not claim ownership of anything you upload or create in the studio.

You confirm that you own the rights to everything you upload, or have permission to use it. That includes logos, photographs, fonts, illustrations and text. You agree not to upload anything that:

• infringes someone else’s trademark, copyright or other rights, including counterfeit or replica branding;
• is unlawful, hateful, harassing, obscene, or incites violence or discrimination;
• impersonates a person or organisation, or implies an endorsement you do not have.

To make your order, you grant us a licence to use your design for that purpose — reproducing it, adapting it to the product, and sharing it with the vendor producing it. That licence lasts as long as we need it to fulfil the order and keep our records.

Showing your work. We may also feature finished products made on Dullam in our own marketing — on the site, in social posts and in printed material. If you would rather we did not, email us and we will exclude your designs, before or after the fact. We will never suggest that you or your organisation endorses Dullam without asking you first.

We may refuse or cancel any order that we reasonably believe breaches this section, and we will refund you in full if we do.

Adding items to your cart is not an order. An order exists when you have paid and we have confirmed it. We may decline an order — for example if we cannot source the product, the artwork breaches these Terms, or the price was listed in error.

Because everything we make is personalised to you, production is the point of no return. Once you have approved your design and we have started production, the order cannot be cancelled or changed, and it is not returnable simply because you changed your mind. This is why we ask you to review your design carefully before approving it.

Before production starts, contact us as soon as possible and we will cancel or amend the order if we still can. Nothing in this section affects your rights where an order arrives faulty, damaged or not as described — see Quality and remakes.

We check artwork for production problems such as low resolution or elements outside the print area, and we will flag what we spot. That check is a courtesy, not a proofreading service — spelling, names and content remain yours to confirm.

Prices are in Nigerian Naira. The price you see at checkout is the price you pay: product cost, any customisation fee, quantity discount and delivery are itemised before you confirm.

Larger quantities attract automatic discounts at the tiers shown in the studio and at checkout. VAT is applied at the prevailing statutory rate where it applies, and business accounts can download a VAT invoice for every order.

We may change prices at any time, but never for an order you have already paid for. If a price is obviously wrong, we will contact you before charging you.

Payments are processed by Paystack. Your card details go directly to them — Dullam never sees or stores your card number. We keep only the transaction reference, the amount and whether it succeeded.

Orders are paid in full before production. An order left awaiting payment is not confirmed, holds no stock or production slot, and may be cancelled automatically. Business accounts may be offered purchase order terms in writing; where they are, the agreed terms apply.

Every product shows a production lead time, and delivery is added on top. These are estimates, not guarantees. They run from the moment you approve your design, not from when you place the order.

We will keep you updated as your order moves through production, quality control and dispatch, and we will tell you as soon as we know if something will be late. We are not liable for delays caused by things outside our reasonable control — including courier failures, strikes, power or network outages, customs, or extreme weather.

You are responsible for giving us a correct and complete delivery address. Deliveries that fail because the address was wrong or nobody was available may incur a redelivery cost.

Every order passes through quality control before it leaves us, and we photograph what we produce. If something is still wrong when it reaches you, we want to fix it.

Tell us within 7 days of delivery, with photographs, if your order arrives faulty, damaged, materially different from the design you approved, or short on quantity.

A remake is our first remedy. Where we accept something has gone wrong, we will remake the affected items at no cost to you and cover the delivery. If a remake fails, or is not practical in the circumstances, we will refund you instead. Refunds go back to your original payment method.

What is not covered: a change of mind; a design you approved that turned out not to be what you wanted; colour variation within normal production tolerance, including differences between a screen and a printed product; and normal wear from use or washing.

A Dullam storefront lets you sell your own designs to your own audience. You set a margin per product on top of our price, and your buyers pay Dullam directly.

As a storefront owner:

• Every storefront is reviewed by us before it goes live, and we may decline or suspend one that breaches these Terms.
• The warranties in your designs apply to everything you list — you must hold the rights to it.
• You are responsible for how you describe and promote your storefront, and for any tax due on what you earn.
• We pay out your accrued margin on our published payout cycle, less our platform fee, to the account details you give us.
• We remain responsible to your buyers for production, quality and delivery, exactly as we would be for our own orders.

We work to keep Dullam available, but we do not promise it will be uninterrupted. We may suspend it for maintenance, and we may add, change or withdraw features — including products, templates and tools — as the service develops.

Save your work. We store your designs and drafts, but we are not a backup service, and we recommend keeping your own copy of artwork that matters to you.

We are responsible for losses you suffer that are a foreseeable result of our breaking these Terms or failing to use reasonable care.

Where we are liable, our total liability for an order is limited to the amount you paid for it. We are not liable for loss of profit, loss of business, or loss of opportunity — for example, merchandise arriving after an event.

You agree to cover any claim brought against us because of artwork you supplied — for instance, a rights-holder objecting to a logo you uploaded.

Nothing here limits liability that cannot be limited by Nigerian law, including liability for death or personal injury caused by negligence, or for fraud.

You can close your account at any time by contacting us. We will still complete any order already in production, and we keep records we are required to keep — see our Privacy Policy.

We may suspend or close your account if you break these Terms, if we are required to by law, or if we reasonably suspect fraud. Where it is fair to do so, we will tell you first and give you a chance to put it right.

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute.

Before going to court, please talk to us — support@[DOMAIN]. Almost everything is resolved faster that way, and we would rather fix the problem than argue about it.

We may update these Terms as the platform changes. The version in force when you place an order is the version that governs it, so changes are never applied retroactively to work already under way.

When we make a significant change, we will update the date on this page and tell account holders by email.

[REGISTERED NAME] ([RC NUMBER])
[REGISTERED ADDRESS], Lagos, Nigeria

General: hello@[DOMAIN]
Orders and support: support@[DOMAIN]
Legal: legal@[DOMAIN]